Terms and conditions

Terms and conditions

These terms apply to every purchase made on selva.dk. By completing an order you accept them.

Seller

SELVA
Frederiks Plads 16
8000 Aarhus C
Denmark
Email: support@selva.dk
Phone: +45 42 91 61 91

Prices and payment

All prices are in Danish kroner (DKK) and include 25% Danish VAT. We reserve the right to correct typing errors, pricing errors and items that turn out to be sold out. Your card is only charged when the order ships.

You can pay with the cards and payment methods shown at checkout. Payments are handled by Shopify Payments, and we never store your card details.

Delivery

We ship across Denmark with free shipping and no minimum order. Orders are processed within 1-2 working days, and total delivery time is normally five to ten days. During peak periods around Black Friday and Christmas it can take up to fourteen days. You get a tracking number by email as soon as the parcel is on its way.

More detail in our shipping policy.

Right of withdrawal

You have the statutory 14-day right of withdrawal, counted from the day you receive your order. Let us know before the deadline runs out — write to support@selva.dk and we will arrange the return and give you the address.

SELVA's extended returns

On top of the statutory right, we give you 30 days of full returns — even if you have used the brush. If you have already brushed with it, don't send it back; for hygiene reasons it can't be resold, and the return shipping would be wasted. Just write and tell us what didn't work, and we'll sort it out.

More detail in our returns policy.

Faulty goods

You have a two-year right to complain about defects under Danish sale-of-goods law. If an item is faulty or wrong, we cover the return shipping. Contact us with photos of the fault.

Refunds

We refund within 3-5 working days of receiving the item back. The money always goes back to the card you paid with. We never ask for your bank account number, and we never refund by MobilePay or bank transfer.

Subscriptions

If you choose recurring delivery, you get a discount on every shipment. There is no lock-in period — you can change the interval, skip a delivery or cancel entirely whenever you like, via the link in your order confirmation or by writing to us.

Complaints

If something isn't right, write to support@selva.dk first. If we can't find a solution, you can complain to Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, via naevneneshus.dk. You can also use the European Commission's online dispute resolution platform at ec.europa.eu/odr.

Personal data

How we handle your information is set out in our privacy policy.