Questions and Answers

What people ask us

If your answer isn't here, write to support@selva.dk. We answer ourselves, within one working day.

The product

What's the difference between horsehair and the vegan option?
Only the bristle material. Horsehair is cut from the mane — soft, gentle, and the one we have tested most. The vegan model uses plant fibre instead and brushes almost as softly. Same bamboo handle, same price. If you can't decide, take the horsehair.

Are animals killed to make the brushes?
No. The horsehair is cut from the mane, the same way a horse gets trimmed — it doesn't hurt, and it grows back. It is a by-product of the food industry. If you want to avoid animal products altogether, there is the vegan model.

Aren't natural bristles unhygienic?
Natural bristles dry more slowly than nylon. That's the honest difference, and it's easy to handle: rinse well after brushing, shake the water off, and stand the brush bristles-up with air around it — not in a closed case or a damp drawer. The bristles are boiled and sterilised before they go into the handle.

Is there any glue in the brush?
No. No glue, no dyes, no coatings. The bristles are set into drilled holes in the bamboo head and held mechanically — exactly how toothbrushes were made for over a century before nylon took over.

How long does one brush last?
Six to eight weeks, like any toothbrush. Replace it when the bristles start to splay. Four in a pack covers roughly six months for one person.

Does it leave microplastic in my mouth?
No. The bristles are natural hair or plant fibre, so there is no nylon to shed plastic fibres. That's the difference between us and a bamboo brush where only the handle has changed.

What happens when it's worn out?
The whole brush goes on the compost heap — handle, bristles and box. Nothing has to be pulled off first.

Can my children use them?
The kids' brushes are made for ages 3-8: a smaller head and the softest bristles we make. From age 8 they can use the adult horsehair brush.

Do the toothpaste tablets contain fluoride?
Yes, 1450 ppm — the same level as standard adult toothpaste. Chew one tablet, brush as usual for two minutes, and spit out.

Delivery

How long does it take?
Five to ten days. Free shipping across Denmark with no minimum order, and you get a tracking number by email as soon as the parcel is on its way.

Can it be sent to a parcel shop?
Yes. You choose between parcel shop and home delivery at checkout.

Returns and payment

What if I don't like it?
You have 30 days of full returns — even if you have brushed with it every day. If you have already used it, don't send it back; just write to us and we'll sort it out. On top of that you have the statutory 14-day right of withdrawal and a two-year right to complain about defects.

How do I get my money back?
Refunds always go back to the card you paid with, within 3-5 working days of us receiving the item. We never ask for your bank account number.

Do I have to commit to a subscription?
No. You can buy a single pack with no strings attached. If you choose recurring delivery you get 10% off, and you can stop whenever you like.